![]() ![]() Open Internet Explorer (only) to & run the Fix It in DEFAULT and then AGGRESSIVE modes. ![]() Open Internet Explorer (only) to & run the Fix It.5. Don't TOUCH your keyboard until the run completes, then reboot again.4. Double-click on the file you saved in #1b above to run the utility. ![]() Don't TOUCH your keyboard until the run completes, then reboot.3b. Double-click on the file you saved in #1a above to run the utility. Close all open applications (i.e., anything with an icon on the taskbar).3a. Download the McAfee Consumer Products Removal Tool, saving it to your desktop. Download the Norton Removal Tool, saving it to your desktop. ![]() This is my desk-top with XP.Related References:Check list for installing Microsoft Security Essentials can I remove existing antivirus or antispyware programs before installing Microsoft Security Essentials? I install Microsoft Security Essentials to clean up my already-infected computer? Security Essentials Support Forums (all) FAQ Dyer (PA Bear) ~ MS MVP (IE, Mail, Security, Windows & Update Services) since 2002 ~ Disclaimer: MS MVPs neither represent nor work for MicrosoftAnswers in line with questions. By any chance, is it the same computer as in this other recent thread of yours (even though you posted in a Vista-specific forum)? => Uh, no! That was my HP laptop which came with Vista installed and the problem there was malware a rogue program. Add/Remove Progerams shows Windows Live OneCare safety scanner.6. Is MS Office, Windows Live Essentials and/or Silverlight installed on the computer?MS Office Professional 2007 is installed. Did a Norton or a McAfee free-trial come preinstalled on the computer when you bought it? (Doesn't matter if you never used or Activated it.)I'm not sure, but I think yes.5. Has a(nother) Norton or a McAfee application ever been installed on the computer?Yes, Norton and McAfee, at different times.4. What anti-virus application was installed before you installed MSE, was your subscription still current, and did you uninstall it before you installed MSE?AVG, yes, yes.3. date) did you install Microsoft Security Essentials (MSE) and was the computer fully-patched at Windows Update at the time?I don't know.2. Please answer all of the following diagnostic questions by number in your next reply (no need to quote this post):1. By any chance, is it the same computer as in this other recent thread of yours (even though you posted in a Vista-specific forum)? => Related References:Check list for installing Microsoft Security Essentials can I remove existing antivirus or antispyware programs before installing Microsoft Security Essentials? I install Microsoft Security Essentials to clean up my already-infected computer? Security Essentials Support Forums (all) FAQ Dyer (PA Bear) ~ MS MVP (IE, Mail, Security, Windows & Update Services) since 2002 ~ Disclaimer: MS MVPs neither represent nor work for Microsoft Is MS Office, Windows Live Essentials and/or Silverlight installed on the computer?6. Did a Norton or a McAfee free-trial come preinstalled on the computer when you bought it? (Doesn't matter if you never used or Activated it.)5. Has a(nother) Norton or a McAfee application ever been installed on the computer?4. What anti-virus application was installed before you installed MSE, was your subscription still current, and did you uninstall it before you installed MSE?3. date) did you install Microsoft Security Essentials (MSE) and was the computer fully-patched at Windows Update at the time?2. ![]()
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